At House Inspections Victoria, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We may collect the following personal information from you:

• Name

• Contact details (email address, phone number, postal address)

• Property details (property address, inspection requirements)

• Payment information (only where relevant)

• Any other information you provide us when making enquiries, booking an inspection, or through direct communication.

2. How We Collect Information

We collect your personal information in the following ways:

• Directly from you when you provide it through forms on our website, phone calls, emails, or in-person interactions

• Automatically when you use our website (e.g., IP address, cookies, and website usage data)

• From third parties, such as your real estate agent or vendor, where relevant to conduct an inspection

3. Why We Collect Your Information

We collect and use your personal information to:

• Process your enquiry and provide our services, including building and pest inspections

• Communicate with you regarding inspection bookings, reports, and follow-up advice

• Improve our website, services, and user experience

• Meet legal and regulatory obligations

4. How We Use Your Information

The personal information we collect may be used for the following purposes:

• To arrange and conduct building and pest inspections

• To prepare and deliver inspection reports

• To send relevant updates or communications regarding our services

• To respond to your enquiries and provide customer support

• For internal business purposes, such as data analysis and service improvements

5. Disclosure of Information

We will not disclose your personal information to third parties except in the following circumstances:

• To service providers who assist us in delivering our services (e.g., IT support, data storage, and administrative services)

• Where required by law, court orders, or government regulations

• With your consent, or as otherwise permitted by law

We ensure that any third-party service providers we work with are required to comply with privacy laws and maintain the confidentiality of your personal information.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or loss. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to your personal information if it is inaccurate or outdated

• Opt-out of receiving marketing communications from us

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Website Usage

Our website may use cookies to collect information about how you interact with our site. Cookies help us analyse website traffic and enhance your browsing experience. You can control your cookie preferences through your web browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. Any updates will be posted on our website, and the revised policy will apply from the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

House Inspections Victoria
Phone: +61 418 104 421
Email: james@houseinspectvictoria.com
Address: 77 Retreat Rd, Spring Gully, VIC 3550